Returns
Our returns policy is valid for 30 days. After 30 days from your date of purchase, we can’t offer you an exchange or refund.
Eligibility of Returns
- Item must be unused and in the same condition that you received it.
- Item must be in the original packaging.
- Receipt or proof of purchase must be provided with the returned item.
- Items on sale are not eligible for return.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to advise you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 14 days of approval.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account or contact your credit card company. It may take some time before your refund is officially processed.
If you have done this and have still not received your refund, please contact us at info@bunyaredfarm.com.au.
Exchanges
We only exchange items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@bunyaredfarm.com.au and send your item to: 544 Wattlegrove Road, Inverlaw, Queensland, 4610.
You are responsible for paying for your own shipping costs on returned items. Shipping costs are non-refundable.
Refund and Exchange Shipping
To return your item, you first contact us on (07) 4164 3186 or email info@bunyaredfarm.com.au and then mail your item to: 544 Wattlegrove Road, Inverlaw, Queensland, 4610.
You are responsible for paying for your own shipping costs on returned items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.
Depending on where you are located, the time it may take for your exchanged item to reach you may vary.
If you are shipping an item worth over $75, we recommend that you consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Dispatch and Delivery
This policy sets out details of delivery for your online purchases. If you require clarification or have any questions please contact us on (07) 4164 3186 or email info@bunyaredfarm.com.au.
Where we deliver
We will deliver to most addresses within Australia, but do not deliver to international locations at this time. Some remote locations cannot be serviced, however our carrier may be able to deliver to a local post office where you can collect your products.
The locations we can deliver to may change from time-to-time. If you are unsure, please call us on (07) 4164 3186 or email info@bunyaredfarm.com.au to find out if we deliver to your location.
How and when we deliver
All deliveries are made via Australia Post. If you have a bulk order, this may be delivered by an alternative carrier of our choice. For orders placed before 4.00pm on a weekday, please allow from the confirmation of dispatch:
- 3-5 working days for delivery to a capital city in any State;
- 7-14 working days for delivery to most large regional towns; and
- 7-14 working days for delivery to other remote locations.
During peak periods (Easter, Xmas or Public Holiday Event), the delivery may take up to 14 working days.
Please note that these delivery times are estimates only, and actual delivery times may vary.
We are not responsible for any late delivery or failure to deliver due to circumstances beyond our reasonable control.
Cost of delivery
Delivery charges are calculated on a per order basis and according to the weight and size of your order, and your delivery address.
If you would like an estimate of your cost of delivery, put the item into your shopping bag and displayed at the bottom is your estimated delivery charge.
You will have the opportunity (based on your entered postcode) to view the finalised delivery charges on your order at the checkout stage before you complete your order and make payment.
Acceptance of delivery
Bulk deliveries must be signed for, and anyone at the delivery address who receives the products shall be presumed by Bunya Red Farm to be authorised to receive the products. If you are unsure if you will be available at the delivery address during the delivery hours, we recommend nominating a work address or address of a family member who will be present during the delivery hours. In the instance someone is not able to sign for your delivery, our carrier will leave a card.
When delivered by Australia Post you will need to collect your delivery from the closest Post Office.
Please note that risk for loss or damaged product passes to the customer upon delivery of the product(s) by the courier.
Delivery Problems
If your delivery has not arrived, please contact us on (07) 4164 3186 or email info@bunyaredfarm.com.au. If you wish to return a product delivered damaged or otherwise, please refer to Bunya Red Farm’s Online Returns Policy (above).
